We try to make it as easy as possible for you to get your bike to us. We have accounts with multiple transport companies which enable us to get your bike to and from us from just about anywhere in Australia or Overseas if required. The cost is based on volume so a small box that tightly fits the frame is best. Some remote locations may be a little more expensive than the Metro areas but you can be assured that we will find the most economical method of getting your bike to us.
One important thing to note is that all frames must be clean and stripped of all parts including bearings. We only require the parts necessary for the repair or repaint and can not be responsible for small parts lost in the bottom of your box. If there are other parts in the box please let us know both via email and by placing a note clearly visible on the frame in the box.
We can arrange pick up from any registered Business Address (but unfortunately not a home residential address). We suggest that you use your local Bike-Shop for the pick-up and most stores should offer a frame boxing service and/or have a box to put the frame in. You can strip the bike yourself but we recommend you also use your LBS to strip your bike down and box it all for you in the one place. Once the box is ready to go we just need either the bike shop or yourself to contact us via email or phone with the pick up address, contact name, phone number and the pick up email address as well as the approximate dimensions and weight of the box. From there we arrange a same day pick up, the paperwork is emailed to the pickup address which just needs to be attached to the box and the freight company will pick it up, EASY!
Please be aware that no insurance is offered for standard freight pick-up and delivery, the bike is sent at your own risk. It is very rare that damage will occur if the bike is packed well but accidents do happen so if you require insurance please let us know at the time of quotation and we can request this to be included at an additional cost.